How to exercise your right to return:

To submit a request, simply send a message:

By email to support.de@coral-club.com, or

Via WhatsApp to +49 611 36007328,

stating the following information:

• First and last name
• Club number
• Order number and date
• Lot number
• Recommended use-by date
• Product name
• Reason for return (optional)
• Attach photos and/or videos of the product and packaging (in case of damage or quality claims)

Please include all this information in free form in the Return Form, available for download.

Returns/exchanges may be processed:

• In person at a sales office;
• Remotely via Call Center;
• Online orders can be returned via courier service.

According to § 357 (1) and (4) BGB, the product must be returned by the consumer without undue delay and no later than 14 calendar days from the date on which they communicated their intention to withdraw from the purchase.

Return address:
Coral Club Deutschland GmbH
Nikolaj Josko
Siegener Str. 12
35066 Frankenberg
Germany

The address and return instructions will also be provided by the regional support service after submission and processing of the return request.

Refunds are made within 14 calendar days from the notification of return; however, Coral Club reserves the right to delay payment until the returned product has been received or proof of its shipment has been provided, in accordance with § 357 (3) BGB.

Refunds are made via the same payment method used for the original purchase, or by agreement with the customer — by crediting bonus points to the Coral Wallet in the personal account.

Coral Club does not charge penalties, fees, or hidden deductions for returns or exchanges, in line with the principles of fairness and responsibility.